Poor service after accident

My car was damaged in an accident in November 2014. I have had no communication from Indwe Risk Services yet. This is a 3rd party claim and I am not happy with the service I have received thus far. <br> <br> Judging by the other complaints on this site, this seems to be the norm when dealing with Indwe. The policy holder submitted a claim, and didn't get any feedback.<br> <br> I then phoned Indwe, just to hear that they don't have any claim on record. I forwarded them all the details on 22 January 2015, and still haven't had any response.<br> <br> I then phoned the Indwe again this morning (28 January 2015), only to be informed that they haven't received anay claim. Indwe, do you consider this acceptable service ?<br> <br> And what should I , as the third party do to get you to process the claim ?<br> <br> <br>