Poor service

I am very upset with the poor service i've received from Indwe with regards to my claim. I logged a claim on the Indwe website, over a week i heard nothing, so i called their office and they checked, no claim was logged. I logged it again online and another week passed, no contact, only to find that again nothing was logged on the system. Which then Roslyn email me a claim form which i completed and sent with all relevant details. After another week of not hearing from them, called, they said i used a panel beater that was not on the list they gave me, which it was, and i told them. They would investigate, another week later, i'm asking what is happening, was told they will get an accessor to me asap, and well guess what, i'm still waiting! SHOCKING poor service