Poor service

Poor service received from Indwe risk services I mentioned list of things I want to insure,but only wen I claim I realise some of the things where not added,I contacted indwe to provide with the recording,Hope malema contacted me promised to resolved my problem as she listening to the voice record,to date my problem is not resolved still waiting for Hope to call me nothing has been done so m sitting in the dark not knowing what to do.I see these as a poor service rendered to me with the brokers that m paying for. The kind of service m not happy about hope to be solved ASAP.