Poor Feedback

Hi,<br> <br> I am not getting any joy from their feedback. They are failing to produce the telephone recording of the day I took the policy so we can listen to what I said about the security measures at my house but yet they always say this recordings are available on request. <br> <br> They are saying the application form that they completed says I have security gates on all windows and doors and that I have signed it. I did no such thing because I took out the policy telephonically. I see my husband has signed on the form that they completed, I really don't understand why they made him to sign since this is my policy and we not even married in community of property. And the only reason my husband agreed to sign is because he knew that they have sorted the policy details with me over the telephone.<br> <br> The sad part is one of their documents says I have an alarm system and another says I don't, whereas I have an alarm system. Now how do I trust that what I said is what they wrote, hence I need them to produce the recording. I am now even becoming worried that the recording might be tampered with because I don't understand why is it not made available by now.<br> <br> Yours Truly <br> Johanna<br>