Poor customer service by Indwe Road Assistance

My Wife's vehicle had overheated whilst travelling from Pietermaritzburg to Durban and I contacted Indwe Road Side Assistance to provide a tow services (reference number 77-N98J-01) and also to provide a courtesy vehicle (reference number 77-N98J-02) so that my wife and kids can travel back to Pietermaritzburg.<br> <br> From 10h00 to 14h00, I kept contacting the call center to confirm the progress. They advised me that arrangements have been made to have the vehicle towed to the repair centre tomorrow and that they are busy with the arrangements of the courtesy vehicle.<br> <br> I then phoned back at 14h30 only to be notified that my vehicle has to be towed first before I can get a courtesy vehicle and that I have to make arrangements to fetch the vehicle at the airport. This is totally unacceptable by Indwe Risk as they should have notified me at the first call. My wife and kids have been left stranded due to the arrogance and don't care attitude of peoples well beings, displayed by the individuals at the call centre.<br> <br> I had to make arrangements with a family member to travel from Pmb to Durban to fetch my family. This poor customer service is totally unacceptable by Indwe Risk.