pathetic service when you want to claim.

in March of this year I contacted Indiwe to clarify if I could submit a claim on my tv<br> so I was put in contact with a lady who eventually advised me I should get a report which I did.<br> once received I then advised her this is due to mechanical break down and was told sorry no<br> cover. this past weekend I received a copy of my policy and it says I am covered for mechanical<br> break down ? ( no one in your customer services can clarify what mechanical break down is )<br> <br> so yesterday I called indiwe no less then 6 times after being cut off and transferred all around<br> before I spoke to Tshepo who I must admit was more then helpful but couldn't clarify <br> what is covered or not under mechanical break down but would arrange for some one to contact<br> me today. its now after 14:30 and not one call after I confirmed 3 numbers im reachable on.<br>