DM
Darrel M
1 reviews | Active since Aug 2012
04 Feb 2015, 15:31
No response from management for complaints lodged
I have been a client with indwe for about 10 ten years. I phoned in for a quote on vehicle insurance on 4 /2/15 and was provided with the most appalling service by a person called Ernst. I was unfortunate to deal with such a rude and obnoxious person. I lodged a complaint and was told the branch manager would call me, however it never happened.<br> <br> It seem nobody in management at Indwe is concerned with the appalling service rendered by their agents.
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Indwe Risk Services's replyOfficial
05 Feb 2015, 07:09Hello darrelm1,
I would hereby like to acknowledge receipt of your complaint. Please accept my apologies for the poor service that you have received from our consultant as well as not receiving a call from the branch manager as promised.
I will make sure that you are contacted telephonically and assisted with your complaint.
I trust you find the above in order. Please do not hesitate to contact me if you have any further questions.
Kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line department
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I would hereby like to acknowledge receipt of your complaint. Please accept my apologies for the poor service that you have received from our consultant as well as not receiving a call from the branch manager as promised.
I will make sure that you are contacted telephonically and assisted with your complaint.
I trust you find the above in order. Please do not hesitate to contact me if you have any further questions.
Kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line department
***
***
Indwe Risk Services's reply05 Feb 2015, 07:09
Official
Hello darrelm1,
I would hereby like to acknowledge receipt of your complaint. Please accept my apologies for the poor service that you have received from our consultant as well as not receiving a call from the branch manager as promised.
I will make sure that you are contacted telephonically and assisted with your complaint.
I trust you find the above in order. Please do not hesitate to contact me if you have any further questions.
Kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line department
***
***
I would hereby like to acknowledge receipt of your complaint. Please accept my apologies for the poor service that you have received from our consultant as well as not receiving a call from the branch manager as promised.
I will make sure that you are contacted telephonically and assisted with your complaint.
I trust you find the above in order. Please do not hesitate to contact me if you have any further questions.
Kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line department
***
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