No feedback/update on a claim registered July 2013

A claim registered July 2013 is still open. <br> <br> At first they did not believe that the claim was legit and wasted a good amount of their resources investigating the merits of the claim. These limited resources were completely wasted even on the evaluation and the repairs of damage. The car was taken to about 3 service providers, who all cannot account for an identified damage found on the computer box. This was confirmed to be operational based on the initially submitted information on the claim and now I hear unofficially that they don't want to take account for that damage. The responsible person to this claim is not known since the escalation from the responsible person noted above albeit my humble request. <br> <br> It is prudent that service providers like Indwe Risk Services select their management representatives cautiously as such signs of poor management practice are damaging to a business of this nature.<br> <br> Indwe Risk Services is not worth any business looking at the quality of their service provided. I have insured with them for 8 years and my position has changed since my last 2 claims, when I released such a poor service they offered. These were simple claims in my view.