never getting feedback.

I put in a claim on the 28th of January 2015. I have to constantly phone and send emails to find out how far my claim is processed. Each time I have to deal with someone else. If I send an email to the contact person at Indwe risk services I get no reply. I then have to phone again and speak to someone else that assures me they will phone me back. This happened again yesterday and today. Previous service with them have always been fast and efficient until now. We are disappointed and want to change our insurance.