Late response & help, no assistance when claiming

Hello Peter,<br> <br> I was involved in a hit and run accident on the 14th of December 2015 at about 1:30pm. I waited for their assistance since that time until I was only assisted at around about 5pm. <br> <br> The accident reported was incorrectly classified as Side Road assistance. And today on the 15th of December 2015 I have been calling to lodge a claim but I have been sent from pillar to post by the call centre agents not being clear as to which number I should have called. They are rude and they even asked me that who has been assisting me? they tell me now they have to guess because they have over 400 employees despite the reference number that I received yesterday and I never knew that I needed to record such as they simply told me their name. And they have been transferring me to wrong departments without listening to me very well about the nature of a claim I had.<br> <br> I called the number *** and I should call ***to report yesterday and today I want to claim and I called *** and I was told to call *** and on that number I was to call *** and I was using airtime and I have a 6 month old baby and I have no courtesy car and I am treated badly.