Lack of response

Good day <br> My house has a pipe burst in the wall, I contacted Indwe Cape Town in April, claim number CL***. Initially I communicated with Ursula Heughs and she stopped returning my calls, I was given Noreena Hendricks details by a colleague, she responded to one email and she also stop responding to me. <br> Eventually the assessor (Mary Johnson ) informed me that she got a way forward from Indwe but I have to pay R4055.50 + R500 excess, I've asked for the cost breakdown and she told me that I'm not supposed to see the report, I requested a copy of my policy from Noreena Hendricks, which I didn't get. I ask why the tiles are excluded from the repairs because they didn't cause the leak and I never received an answer. <br> Last week I received this email from the assessor \The insurer is now aware that the pipes in your home is done with class 0 pipes (not SABS approved)