Ineffective Service Delivery - Indwe Risk Services and Fogi Soultions

Registered a defect log for a geyser on 14/06/2022 - assessment of the geyser was conducted by Fogi Solutions on 15/06/2022. No feedback given by Indwe Risk Services and/or Fogi Solutions regarding the defect log.

On 15/06/2022 - received a sms indicating a claim has been logged. Contacted Indwe Risk Services only to be told that the geyser is burst and they cannot replace the geyser due to the incorrect pipe fitting used however will pay out the claim.

Back and forth emails and the defect log is still open. According to Indwe Risk Services, the pipe fittings around the geyser is polymer pipe hence noncompliant accordingly to legal standards. This is the same Indwe Risk Services that did repair work to the geyser +/- 3 years ago and did not pick up this noncompliance.

The law on pipe fittings on geysers was recently passed, meaning at the time of installation the polymer pipe fitting on the geyser was compliant. This means should a defect log now be raised, Indwe Risk Services must replace the geyser and pipe fitting to ensure compliance.

So Indwe Risk Services, how did you insure the house knowing that the pipe fittings are incorrect - are You just in it for the money! And/or is this just another claim that you brush off to keep your ratings good?

Service delivery to the poorest – is this how you treat your paying clients?