Indwe takes more than 5 days to fix gyser and demand accesss plus top up of over 50 % of damages from clients pocket

My unique no: *** I Registered a claim for a geyser burst on Monday the 4th of May 2025, the assessors come to my house on Tuesday the 5th of May 25 and they said they cannot fix the geyser because it needs an upgrade

I have been making follow up since Tuesday going in and out of Indwe offices on witbank till now my geyser is still not replaced or fixed 5 days later.

I am told now by Bro-link that all the plumbers in Witbank are saying they cannot fix my geyser but can only upgrade and for the upgrade i need to pay R11753 from my pocket because it is an upgrade but i never requested for an upgrade i am being forced to pay for an upgrade that i never requested for. All i wanted is for me to have a working geyser which i do not have even now, its been more than a week now and there still no direction and i am the one suffering this is not fair on me.

The some geyser that Bro-link is saying needs to upgraded was installed after i had claimed for geyser issue in 2019, it was installed by Indwe, now i really do not understand why Indwe cannot replace my geyser and demand R11753 including the access fees from me while i have been paying premiums every month for over 6 years.