JP
Johann P

1 reviews | Active since Dec 2019

04 Dec 2019, 10:31

Indwe Risk Services Terrible!!

For 17 year all my short term insurance was done through Indwe Risk Services. This will no longer bet the case. I am moving brokers as soon as possible. Been receiving the worst *********** service imaginable. Simple claim reported on 14 November 2019. Approved 2 days later. I met all requirements and sent all documents. After numerous following up by myself and Hope Malema rarely being at work or available, I was promised payment by 21 November. Today is 4 December. No feedback. No care attitude by Indwe. New system used as excuse and clients expected to be happy with this terrible service. Refered around from one consultant to another. Never in my life experiences such incompetence and terrible service.

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Replies (1)
Indwe Risk Services
Indwe Risk Services's reply04 Dec 2019, 11:09
Official
We hereby acknowledge receipt of your complaint.

Indwe is undergoing a system migration currently and are we doing our best to speed up the processes and arrange for payments via our claims administrators.

We apologize for any inconvenience caused.

Indwe Risk Services