Indwe Risk Services Claim Issues

Soooo very dissapointed at this stage. My wife's vehicle was broken into in menlyn mall a month ago. So for the last month the vehicle is unable to lock. Several valuable items was ****** from the vehicle including my wifes laptop, prescription glasses, new stationary bought for my sons new school year, gym bag and a watch which was taken in for a new wristband pin.

Firstly struggled to get the claim registered for almost a week.

Now its a month later, still no proper answer in what's gonna get paid out. I apparently I need to specify items like the laptop my watch the prescription glasses, gym bag, stuff that you have you on a regular basis. What a load of nonsense. If was ****** from my house that all would be covered.

So basically everytime I go to the shops or on holiday I need to update my insurance policy for the extra items taken from the house on my trip, so I need to update my policy DAILY. SERIOUSLY.....

I never had any issues with Indwe but this experience is absolutely horrible for me and my family.

I have to constantly phone for updates and still no real answers.

To say I'm dissapointed in my insurer is an understatement