Indwe Risk Services

Good day

I have being with the insurance from 2013 and I have paid all my premiums without fail. I recently claim for my Heatpump geyser and to date they refuse to install a unit. The insurance brought two plumbers and one said he doesn’t know the Heatpump and the other one said it was gas problem. I called SA Heatpump and they assessed the unit found out that the compressor is damaged and the report was send to Indwe and they did not accept the report. A month has past I don’t have hot water and I have to use a kettle to heat up the water for bathing every morning and evening, what is the point of paying for insurance which doesn’t help when you need one?