Indwe Risk Management Services a total ******* and a total waste of money for insurance.

My wife and I have been with Indwe for over 20 years ( Was called Prestasi) and are agents for Santam Insurance. We had a multi purpose stepladder ****** from inside our locked and previously thought secure courtyard. We have a flatlet and they also had a expensive fold-up table ****** from their secure courtyard and our neighbors also has items ****** , all on the same night. We live in what was a very secure area and have had nothing ****** for many years. I reported the matter to the police and have a police docket. This information given to the police. The ladder was purchased from Makro approx a year ago and as it was a heavy duty one cost approx. R2500.,00 . I contacted Indwe and they wanted a receipt or photo of for the ****** multi purpose ladder. I did not keep the receipt and how could I give a photo of something that was ******. I initially phoned though the claim and was sent a claim form but as a photo or invoice was impossible to obtained I have advised Indwe to cancel the claim and that I am purchasing a new ladder. I also advised them that I would be doing a Hellopeter review and getting quotes from other insurance companies . Our total premium every month is over R2000,00.

Whilst I understand that insurance companies must be careful of people trying to lodge false claims I thought that after 20 years there might be some trust. Every time. which is not often, we submit a claim there is a problem. The worst being when a car drove into the back of my wifes car when she was stationary waiting for the car in front to turn into a church. My wife took photos of the vehicle driver and number plate and reported it to the police. But when Indwe discovered the driver did not have insurance, they paid for the claim but increased our insurance premium.

How is that for good service to longstanding customers

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