Indwe responding 3 hour for roadside assistance

I have been with indwe insurance foe my household and car insurance. In the 2 times my husband got stuck the tow truck only come after 3 hours . The service is very poor imagine waiting from 4h30 until 7pm in the bushes with a car at a time like this .I am not happy and looking for another insurance .please help me with referrals we are paying for 3 cars and household and when we call for roadside assistance they don't care they will leave you in the street to be hijacked and kidnapped .what is 24hrs roadside assistance?