Indwe Comprenhisive cover.......a disaster

I have a comprehensive cover with Idwe (Claim number: ***6*001*003 - Ms A Mkhize) I have been Indwe's client for 15 and half years, only claimed once this is my second claim. My car fell into a pothole lodged a claim in November and a courtesy car was arranged around the 8th December2020 which on the 7th of Jan my 31 days came to and end. Which meant am left stranded with no transport on my side. The advisor at indwe said the fault\delays was caused by the panel beater( Brolink) and they should provide me with a courtesy car but she will advise. Today its the 07th Day without my car nor the courtesy car. On the 12th Jan 2021 I tried calling the panel beater and I was told that I should communicate directly with my Insurer....Which was strange as in December they were communicating with me openly telephonically. Am disappointed with Indwe because they choose the panelbeater and now the issues arise I must speak and follow up with the third party while the policy is between myself and them, Personally I feel that Indwe should be accountable and extend the courtesy car until they resolve this issue with Brolink(panel beater) this is the worse experience ever..