Immediate Resolution Claim takes 3 Weeks!

27Oct - I registered a claim on behalf of my father. From that moment, every step of the process becomes a frustration. I had to deal with 4 different people - the only way progress was made was when I contacted Indwe to enquire what the hold up was - the problem was either I still had to submit more info, or the hold up was at Brolink or Santam. My last email with requested info was to Kim du Plooy. Calling her about 3 days later as I had not received feedback again, she (without much interest) forwards me to a claims handler who duly informs me she does not have the info I emailed to Kim ... and of course as I am put on hold while she does further enquiries, I receive a pop-up email confirming that Kim has just opened my email for the 1st time ... ?!<br> I am promised that all effort will be made to speed up the process, appoint an assessor & I will be contacted that same day ... needless to say, nobody contacted me ... but that same evening a deposit is made into my fathers account & only whan I contact Indwe again, do they confirm that it was decided an Assessor was not required & the money is actually the settlement for the claim ... that was 18 Nov