Extremely poor service and no follow ups on claims

Summary<br> <br> My car was written off almost 7 weeks ago by taxi jumping red robot. I reported incident to Indwe before car was even towed.<br> <br> During claim process, I had to call & request what was happening as I almost never heard from Indwe. On few occasions I requested whats happening and would receive reply that this or that info was required. Some of the info was already supp**** prior. Would anything happen if I didnt phone.<br> <br> 2 Weeks ago I received email that settlement amount was requested from Wesbank. I had informed prior that car was settled months ago, all documents was submitted almost 2 weeks prior on 2 June, I asked if this was not received & was told that I only submitted registration & ID. I then stated the date it was sent & asked if I should send it again. I received a short \Documents have been received in order Thank you"";which has cost me more due to this prolonged process. The assessor deemed my car not repairable about month ago & still have no idea when payout is. I've had to buy a cheap vehicle to stop wasting money on rental. I cant list all complaints due to text limit."""