Disgusting Service

On the 12 August 2020 I logged a claim with Indwe insurance for my Fridge that was not working they sent someone to my place and these guys came and assessed the fridge and sent a damage report to the insurance, I also said that I will pay and then the insurance can just reimburse me but was advised not to pay by the lady from Indwe. I never got any feedback and called them the next day only to hear that they didn't receive anything and they would call me back. Still no call came that day then I called them again on Friday morning to follow up and I was told they receive the damage report but the insurance is still busy assessing which for me is bull****. I was told that I would have to wait till Monday morning which is 6 days since I logged the claim so what I want to know is WHO IS GOING TO PAY FOR ALL THE FOOD I HAD TO THROW AWAY AND THE MEAT I HAD TO GIVE AWAY? because my fridge not working, I am utterly disgusted and appalled at the service that I received. I lost all faith in Indwe and feel that I cannot trust this insurance anymore. I have been with Indwe for years and never had any problems since now. It is very disappointing service , don't want this insurance anymore and will definitely be looking for another insurer that I can trust and feel assured that I will be covered and considered and important after all what am I paying for because I pay on time every month and im not asking for favours. I need this sorted ASAP.