KK
Kopano K
1 reviews | Active since Dec 2015
08 Dec 2015, 08:37
DISGUSTING SERVICE
After 24 months of paying my monthly insurance bill, the time comes to really get my money's worth and log a motor claim. Firstly the company only opens during business hours 8am - 4pm so I cannot log my claim on the day of the accident. God forbid if something happened to me and I was stranded. Then to really make things interesting, I call up to receive some assistant and get transferred around like some kind of soft ball. I am still waiting for the motor claim form....will my car ever get fixed.<br> <br> THIS IS A DISGUSTING COMPANY WITH APPALLING SERVICE, THEY SHOULD GET SHUTDOWN!!!!!!
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Indwe Risk Services's replyOfficial
08 Dec 2015, 10:46Hello Kopano.Khumalo1,
I hereby acknowledge receipt of your complaint. Please accept my sincerest apologies for the poor service received.
I have escalated this matter to management, and have requested that you are contacted and assist with registering your new claim. You should be contacted shortly.
I trust you find the above in order. Please feel free to contact me directly if you have any further questions.
Thank you and kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line department
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I hereby acknowledge receipt of your complaint. Please accept my sincerest apologies for the poor service received.
I have escalated this matter to management, and have requested that you are contacted and assist with registering your new claim. You should be contacted shortly.
I trust you find the above in order. Please feel free to contact me directly if you have any further questions.
Thank you and kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line department
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Indwe Risk Services's reply08 Dec 2015, 10:46
Official
Hello Kopano.Khumalo1,
I hereby acknowledge receipt of your complaint. Please accept my sincerest apologies for the poor service received.
I have escalated this matter to management, and have requested that you are contacted and assist with registering your new claim. You should be contacted shortly.
I trust you find the above in order. Please feel free to contact me directly if you have any further questions.
Thank you and kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line department
***
***
I hereby acknowledge receipt of your complaint. Please accept my sincerest apologies for the poor service received.
I have escalated this matter to management, and have requested that you are contacted and assist with registering your new claim. You should be contacted shortly.
I trust you find the above in order. Please feel free to contact me directly if you have any further questions.
Thank you and kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line department
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