Delay in Finalisation of Claim

Despite my full cooperation throughout the process, the claim remains unresolved beyond the timeframe communicated to me.

To summarise: • I promptly comp**** with all assessment requirements. • I provided all requested videos, images, and availed myself for further assessments on multiple occasions. • There were delays from your assessor (RSI), including missed agreed time windows and lack of follow-up communication. • On 10 April 2026, I was advised that the Agreement of Loss would be provided during the course of the day. • As of today (13 April 2026), this has still not been received and I have now been informed that there is no guarantee on when it will be issued.

In addition, due to these delays, I have experienced further prejudice: • The insured items were subsequently ****** while still pending assessment. • I was forced to purchase a temporary replacement phone on 04 April 2026 due to the urgency of my situation.

I find the delays and lack of clear timelines unacceptable, particularly after a commitment was made that the matter would be finalised last week Friday.