customer service motto for INDWE - "leave them worse off"

The worst service ever. They even call their broker consultants at Brolink like Bettie Rossouw a 'claim negotiator'. what do you expect?? what are they negotiating against a paying client? a win-loose of course!! They are great in making you feel like they are doing you a great favour. No courtesy call to explain the outcome of the claim. I expected a lot from their assessor Dream Loss adjusters. I will be lodging a claim with the STI Ombudsman this weekend because they have botched up my claim for a building (my house). I am not letting them off the hook. **********