Bad service; Refuse to attend to my claim

I have a roof leaking in my house. Rework from BJ construction via Indwe. Same leaks like the previous claims. I made a claim and they sent an assessor and contractor over to my house. They made me stand a month plus with no feedback until I called in to follow up. They have refused to pay and they resorted to emailing me the bad news. They told me to do maintenance first and then they will come. Maintenance on what? I dont know. Why am I paying them? I have made responses via email stating my dissatisfaction and they have ignored me. On the 14.05.2018 they instructed the initial assessor to narrate stories on what could have gone wrong of which it is useless to me as my roof is still leaking. I have paid my premiums up-to-date. The head office Julie then calls me to get a story but she sounded too protective of her company Indwe. I am still unhappy. This is wrong. This is ******* and it shall be exposed. I will not stop until justice is served and my roof is getting the proper attention it deserves. Indwe is out of order here.