Bad service received from Indwe Risk Services.

I am receiving very bad service from Indwe Risk Services. I was assigned to a new broker last year. Ever since then, whenever I want to get hold of him, which is not often, he is either not at work that day, or out of the office, or on multiple calls, or he has "just stepped out for a while". His name is Nathan Naidoo.

Today I have decided that I have just had enough of this bad service. After holding on for 24 minutes to speak to him, and with the telephonist assuring me that she had informed him that my call is waiting, he again "just stepped out"! He would apparently phone me back soon as he will be out just for a little while. Well, it is now 45 minutes later, and he has not bothered to return my call.

I have been with Indwe for many years. Previously I was assigned to a wonderful lady by the name of Corne Lundy. She was a star, very helpful, very knowledgeable and very efficient. However, now that I have been re-assigned to Nathan, I am treated very shabbily. Indwe is are very happy to receive my premiums, but is not so happy to provide a service in return! I am of the opinion that I should switch to another insurer that really wants my business. I would certainly not recommend Indwe to any of my friends ever again!