TM
Tsholo M
1 reviews | Active since Jan 2016
21 Jan 2016, 06:18
Bad service/no response
I put in a claim over two weeks ago and they still have not responded or approved anything in the meantime my house is getting worse. We have broken rooftiles from the hail storm that happened two weeks ago so this means everytime it rains our house is getting worse
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Replies (1)
Indwe Risk Services's replyOfficial
21 Jan 2016, 07:00Hello MotauTBT,
I would hereby like to acknowledge receipt of your complaint. I apologise for the delay in your claim and the inconvenience caused by this.
I am escalating this matter to a claims manager and will request that they treat this claim as urgent.
Feedback will follow soon.
I trust you find this in order. Please feel free to contact me directly if you have any further questions.
Kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line Department
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I would hereby like to acknowledge receipt of your complaint. I apologise for the delay in your claim and the inconvenience caused by this.
I am escalating this matter to a claims manager and will request that they treat this claim as urgent.
Feedback will follow soon.
I trust you find this in order. Please feel free to contact me directly if you have any further questions.
Kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line Department
***
***
Indwe Risk Services's reply21 Jan 2016, 07:00
Official
Hello MotauTBT,
I would hereby like to acknowledge receipt of your complaint. I apologise for the delay in your claim and the inconvenience caused by this.
I am escalating this matter to a claims manager and will request that they treat this claim as urgent.
Feedback will follow soon.
I trust you find this in order. Please feel free to contact me directly if you have any further questions.
Kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line Department
***
***
I would hereby like to acknowledge receipt of your complaint. I apologise for the delay in your claim and the inconvenience caused by this.
I am escalating this matter to a claims manager and will request that they treat this claim as urgent.
Feedback will follow soon.
I trust you find this in order. Please feel free to contact me directly if you have any further questions.
Kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line Department
***
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