Bad Service

We had a gyser burst on Saturday.<br> We was not at home.<br> When we reached home the ceiling had got damaged and water entered my bedroom, wetting by bed beddings, carpet etc<br> We call Indwe and they sent out a plumber but further help could only be done on Monday.<br> Today my husband calls 3 times so we can get this matter sorted out. we sleeping on the floor because our bed is wet.<br> My question is we pay this monthly premium only to be service on a weekday. What happens when we are in diastrate over the weekend.<br> We had no light inthe room so had to use a torch in the dark because the plumber that came over told us not to swithc the ceiling fan/light on because it was full of water.<br> I expected quicker service from Indwe but was wrong.<br> We still trying to get hold of people which is ridiulous.