Amount received insuficient to cover the lost goods-

In October I had ******* at home where my car and some items were taken. 2 assessors came to do their assessment, and they paid for the car. I also submitted a list of all the items that were ******, some of them were in the car.

Weeks went by without any feedback until I made a follow up(s). FF, after more than 2 months of waiting, I was given AOL of R52383.33 and I requested a breakdown of the amount since it was less that what i was expected, then they sent a breakdown that starts from item 11 and a reduced amount R35393.07. Some items they are paying less amount that what they actually cost in store. I am really disappointed with the amount received. Worse part is that there is no direct contact with the claim handler, she just passes the message, and whatever she decides is final.