All round bad, I lie, PATHETIC service

The service experienced by a less then professional customer consultant at Indiwe Risk Services has been nothing but poor. I have submitted a claim for damage on my vehicle and it has now been over a month and I have not yet been contacted with regards to a date to book my vehicle in for repairs. I need to constantly call in to find out the progress of my claim and am greeted by the same rude consultant, Sandra Brits, who does not have a cooking clue of what customer service or customer management is. I will advise anybody to steer away from such an insurance company or advice the management of Indwe to properly train their staff. Being put on hold for 8 minutes while promised to be transferred to a manager and then getting the same consultant take the call again stating that the manager was busy and that I shouldn't worry about being placed on hold because she's paying for the phone call...poor poor service. FYI, I am still waiting for feedback as to when I can take my car in for repairs. I don't want excuses I want just want a date to book my vehicle in.