A no show during your time of need

Its been two weeks since the hail battered Midrand. We suffered extensive damage to our home and you would think that your Insurance company is supposed to be there in your time of need. Not this insurance company! Infact we are still waiting for their assessors to come out and inspect the damage. This is after we sent them pics of the damage as per their request. Apparently they need 3 assessors to assess the damage. They sent out 1 Assessor. Assessor 2 was supposed to come through today, no message or phone call and off course we still have to wait for the 3rd assessor. In the mean time, time is going. December is approaching and my windows are left exposed as they don't have glass in them. Praying it doesnt rain. Their service is pathetic, they dont care about their clients and getting feedback is a mission. Really disgusted by this insurer.