***** driver and ******* service

Hi ,

I’m really stressed as I took a trip from Milnerton to Delft on Saturday, 25/01/2020 at 04:18am that was requested by my friend, Faith on her number ***. The driver ended the trip in Milnerton as we dropped a friend of ours that was staying in the area. After my friend left the car and we were en-route to delft, I asked the driver, Cephas with number plate CA895240 if I could charge my phone, whilst sitting in the passenger seat and he agreed and gave me a white cable to charge my phone. As he ended the trip in Milnerton he asked me to direct him to my location and whilst we were in Delft he got upset as he stated that I don't know where I stay and I should leave, there happened to be a police quantam where he dropped me and he asked the officers to escort me home as I don't know where I stay adn after I paid for the trip and left his car, I wasn't even 5 mins away and I remembered I forgot my phone which was a brand new Huawei Y5 lite in his car. I asked the police quantam to go after him, however he had driven off. I've since asked my friend to contact Indriver as she requested the trip, She has, however, they have stated that they are trying to reach the driver since Saturday, 25/01/2020 with no response from the driver...This is unacceptable as I have been a regular customer with Indriver on my *** number which was in my Y5 lite phone ****** from this disgusting driver. I had to purchase a sim card with number *** to chase this with Indriver on my side as i had a spare cheap phone and Indriver on that phone and they informed me that they have contacted the driver which was on Sunday,26/01/2020 and that he informed them that he didn't see a phone(even though, I have since gone on to Google find my phone and saw that he dropped me from my location and went to Wesbank) Furthermore, you guys have been telling my friend that requested the trip differently and have informed her that you still have not made contact with the driver. On top of that shocking experience, I have since received disgusting service from your support team, with responses lacking empathy and I have yet to receive a response on your facebook page in relation to my experience. I have since opened a case against this driver with the police with case number 52/01/2020 as I'm demanding him to return my phone which I worked so hard for to the below address , Kindly ask him to drop it off at the below address. I have had to travel to Mfuleni police station and be escorted to the Wesbank are, where it shows my phone is located and I’ve had to look for the owner of his car with the number plate mentioned above and the owner is located in 14 Super Marine Street, Kensington. This driver needs to be held accountable as it’s unacceptable for me to be told that he has been blocked from the app, when he can still drive for Uber and Taxify and go on and ***** more customer’s phones and lie about seeing them. I’m disgusted at the service I received from your support team and I will be seeking legal action , should I not receive my phone in the same condition I left it in. I require the driver to deliver my handset to the below address.

Capita 6 Beach Road Maitland Cape town 7405 Cell number linked to the app: *** My contact number: *** Kind regards