Safety Complaint unresolved

I had a horrible experience here. I took an uber from my house to Summerstrand, the drivers name was Luvuyo, who drove a white swift Suzuki number plate JTH285EC. I asked to charge my phone and permittedly he allowed it. As we arrived at Summerstrand, I hopped out and forgot my phone inside, luckily I was with my friend and he chased the the car and Luvuyo sped passed, we called my phone 42 times and my phone was on loud so I knew he could hear it. He did not turn back nor answer to tell me I left my phone in the car. I took a taxi back home with the remaining cash I had in my pockets because I usually use Apple Pay. When I got home I tracked my phone on “Find My Phone” app and I found that he was at his own home with my phone. I reported to the support team of In Drive and I got no response. I sent multiple complaints and still no response. In Drive was supposed to respond at least. However till today they have ignored my complaint. I had to take the matter to hand and go fetch my phone at the mans house, the risks that it came with, I asked the police to escort me and luckily I got it thanks to the tracking app. However In Driver did not attend to my complaints and still will not respond on the support email. There are plenty of items people loose in ubers and never get them back because In Driver will not respond. We have to end up taking the matter into our own hands, its completely unacceptable. For them to even recruit ************* employees is also unnacceptable because our lives are on the line and we have go trust the person driving us, but when we call for help, In Driver is nowhere to answer. It’s unacceptable, they are to do better for the safety of the people.