Poor drive service

This company its abusing its drives and when a client does not pay they cant assist of give you customers contact they just say customer must pay before clients get off the vehicle and some customers they request for other people and when you pick ND drop that person the person who requested does not come out to pay or don't answer their phones or some customers pay via ewallet and you get the message tht money is being transfer and the pin but when you in the atm the is no money