Left my belonging

Early hours of Sunday morning I requested a ride Indrive then I left my spectacles in the car but now I dont have drivers contacts its not on his profile,so I asked the support we you can report incidents like mine I spoke to several consultants which they keep promising to contact the driver,yesteday the last person I spoke to online was told the company phoned the driver and he cant my specs in his car so I asked if its posible to give me the drivers number so I can call him they refused but they share my number with the driver that they promised he is going to call me but he never called me,I ve told them the driver never contacted me they promise the promised to call the driver and me same time like conference call but they failed to do that,when I asked them after few hours they promised for the call that is when I was told they contacted the driver and he said there is no specs in his car so when I asked the call the promised to call both at the same time what happened there was no answer so I feel like was failed by this company and it is not the first time last year the driver drove off with my phone after I asked him to buy a pie at the garage and I made them aware what happened I was told to go open the case and they will suspened the driver which I doubt even Yesterday was told to open a case.This Indrive is failing people we requesting because we to be safe and if I forgot it shoulld be safe and return to the owner not like these things they doing.