InDriver Driver *****s Customer Bank Card and swipes it!!

Last night I took an In-Driver from my sister's place. I had a driver swipe R2300 from my card which accidentally fell out in his car after withdrawing the fare at the ATM (which I paid btw). I have the InDriver receipt and proof of the purchases/swipes (Bank Statement and notifications) he made to his InDrive Account and at the petrol station.

We stopped in Goodwood, around 23:45 at the ABSA ATM. Purchases made just after I was dropped at around 23:52. His first swipe was at 00:02, then 00:03, then 00:05 and later the Garage for R300 petrol. His phone is off and the Customer Support Team has not even taken this issue seriously and advised that the person who stole my money will be in contact with me and they've reported the driver before abruptly discontinuing the chat. I now sent emails and chatted to the Support Team. To who have they reported their own driver? Aren't they responsible to take action? How and Why are they not taking mmediate steps against this person? I intend to lay a case of theft with SAPS against InDriver and their driver. Also, their Customer service suck and they DONT take customer safety or security seriously.