Indrive/Indriver is a **** they are refusing to pay me my money

I am using Indrive as a passenger so on the 15th of August 2024 I top up my account with an amount of R150 so that I can pay for my rides then the driver told me that it doesn't work that way, I need to pay them at the end of the trip then I paid him an amount of R83 and requested a refund or withdrawal from Indrive I used the app, email (***) and link (http://indriver.com/) to communicate with them regarding a refund, they ask me to complete the form, I did 3 times and sent them proof of payment so many times. Its been 2 weeks now, everytime I follow up they keep on saying the matter has been escalated to the relevant department, they said my money will be paid back into my bank account within 3 days but even today I am still struggling to get my money, to be honest they don't even deserve 1 star, they don't deserve a star at all, their agents Rawan Sardina, Mostafa Ali Mohamed Alia, Hossam Yasser, Ahmed Wael MohamedM, Ahmed Gomaag are all ***********, unprofessional and ****s, They all failed to resolve my problem, all they do is lie and end the chat without providing me with a reference for the chat or solution to the matter, I urge people not to do online payments to companies that they don't know where they are based, it is dangerous because right now I am struggling to get my money from Indrive. What upset me the most is that I have provided them with proof of payment but they still fail to investigate and refund my money back