inDrive has held my money for over a week despite promising a 3-business-day refund

I am extremely disappointed with inDrive and the way this matter has been handled.

On 14 August 2026, I requested a ride from my home in Katlehong to work for R189. After the driver accepted the ride, the inDrive app incorrectly indicated that the driver was already outside my home, when he was actually still approximately five minutes away.

Because the app was showing that the driver was already waiting outside and the waiting time was increasing, I was concerned that I would end up paying significantly more than the agreed fare because of an error with the app. I therefore cancelled the ride at approximately 22:03.

The app then told me that my funds/refund would be available within 3 business days.

I immediately requested another ride at 22:09 for R185 and managed to get to work.

Then on 15 August, I experienced an even more frustrating situation.

I requested another ride to work for R201. The driver accepted the trip, but instead of travelling towards my home in Katlehong, he was travelling in the opposite direction, towards Vosloorus. He was literally getting further away from me instead of coming to collect me.

My shift started at 23:00 and it was already after 22:00. I live approximately an hour away from my workplace, so I was running out of time. The driver's ETA was not improving because he was travelling in the wrong direction, and I eventually had no choice but to cancel the ride at approximately 21:56.

Once again, the app told me that my funds/refund would be available within 3 business days.

I then had to request another ride at approximately 22:06 for R201, but because of the wasted time, I ended up getting to work late.

Today is 25 August 2026.

I am still waiting for approximately R390 in refunds from these cancelled rides, despite inDrive explicitly telling me that the funds would be returned within 3 business days.

This is unacceptable.

These were not cancellations because I simply changed my mind or decided not to travel. The first situation involved an apparent problem with the app incorrectly showing the driver's location, while the second involved a driver travelling in the completely opposite direction from my pickup location.

I have already contacted inDrive through their website and by email and provided them with the details of both incidents. I am now posting this HelloPeter review because I want this matter escalated and resolved.

I have been using inDrive regularly, but this experience has seriously damaged my trust in the platform. I should not have to repeatedly chase inDrive for money that their own app told me would be refunded within 3 business days.

I need the outstanding refunds processed and an explanation for why this has taken so long.

inDrive, please resolve this.