Ignoring legal POPIA data request / Subject Access Request

I am extremely frustrated with Indrive South Africa's customer support. I have formally requested a full, clear breakdown of my past ride history details under Section 23 of the Protection of Personal Information Act (POPIA). Specifically, I need the complete breakdown and total costs of rides requested to White Road from Griffiths Mxenge o.The customer support agent handling my ticket is completely ignoring my messages, refusing to read my responses, and failing to provide my information. This is a total violation of my consumer rights and legal rights to access my own personal data. Please escalate this immediately and have a manager contact me to provide my requested data file