I requested for a parcel to be collected and delivered to me by this indriver person and he collected the parcel but the didn't deliver

I requested for a parcel to be collected and delivered to me by this indriver person and he collected the parcel but the didn't deliver. He refused to answer my calls and indriver support has been contacted twice and they keep ending my support call logged [file=21877_bc2a94a9a91d9a2ffd7a349c8e41ad47__https://s3-eu-west-1.amazonaws.com/pslbs/lhc-files/9e22-user-files/96e0c8074b4d588d5839cdac945e6c20.jpeg?X-Amz-Content-Sha256=UNSIGNED-PAYLOADandX-Amz-Algorithm=AWS4-HMAC-SHA256andX-Amz-Credential=AKIA5DGWZC5MLFWEG3MCpercent2F***3percent2Feu-west-1percent2Fs3percent2Faws4_requestandX-Amz-Date=***3T093133ZandX-Amz-SignedHeaders=hostandX-Amz-Expires=1200andX-Amz-Signature=a6213e156ddef87bac075f309e43865e9f8e3aab6c7b70d703b6146d6b8f1508 link=http://hellopeter.kobliat.com/dialog/download/21877]