Driver stole my phone and Indriver did not assist - POOR Support!

I accidentally left my phone on a trip in the passenger's seat (front seat). After realizing this, I used my GF's to initiate a chat and report to indriver. They told me that they contacted the driver and he would reach out to my GF in 24 hours to arrange to bring back the phone.

24 hours later, the driver did not make contact so I went back to indriver to follow up. Firstly, I had to log in a completely new case because the assisting agent told me that my case number was not helpful. After explaining everything again to the agent she told me that there were no records of my trip on her side then she ended the chat. I still have not gotten assisted or recived my phone back.

I can't contact the driver because the missing phone has the records of the trip and I cant log into another device because it will require the confirmation code.