Driver Stole My Package & Indrive Support is Unresponsive

I am extremely disappointed with my recent experience using Indrive. On March 9, 2025, I booked a ride to transport a premium vape kit worth R480 for my business. The assigned driver, Unathi (White Ford Fiesta, Reg: CF264109), did not complete the trip properly. Instead, he drove around aimlessly for 64 minutes, refused to answer my calls, and ended the trip at the wrong location—taking my package with him.

I immediately contacted Indrive support, expecting swift action. However, their response has been slow and unhelpful, with no clear resolution offered. This is not just unprofessional but outright theft, and the lack of accountability from Indrive is unacceptable.

I am demanding the following:

1️⃣ A full refund of my ****** package (R480) and trip fare (R50). 2️⃣ Immediate action against the driver, including an investigation and permanent ban from the platform. 3️⃣ A proper response from Indrive regarding this case, with a commitment to prevent similar incidents.

As a loyal Indrive customer with nearly 100 trips, I expected better service. If this is not resolved soon, I will be left with no choice but to escalate this issue legally and publicly.

I urge Indrive to take responsibility and ensure consumer protection on their platform. Customers should feel safe and secure when using their services, not be ****med by drivers with no accountability.

Looking forward to an immediate resolution.

#Indrive #ConsumerRights #****Alert #RideHailing #PoorService #Accountability