DISGUSTED NON LEGIT APP - InDRIVE

ON THE 20TH MAY, I USED A CARD PAYMENT TRIP TO THE CPT AIRPORT AS AN URGENT TRIP - DUE TO ILLNESS OF A FAMILY MEMBER. ON THE WAY , THE DRIVER WAS PULLED OVER BY A TRAFFIC STOP AND TOLD ME THAT I AM A FAMILY MEMBER AND NOT A CLIENT !!!! - THIS IS DUE TO THE FACT THAT HE HAD NOT HAD HIS CORRECT PERMITS , PAPERS ETC, HE PROCEEDED TO LIE TO THE FEMALE OFFICER SAYING I WAS A FAMILY MEMBER, WHICH SHE GOT ANNOYED ABOUT BECAUSE I WAS CLEARLY NOIT IN THE BACK SEAT, WITH LUGGAGE! - AFTER THE STOP - I MISSED MY BAG DROP OFF AND HAD TO BOOK A NEW FLIGHT FOR R587 - WE HAVE CONSTANTLY CONTACTED THE SUPPORT TEAM TO REPORT AND REIMBURSE THIS TO NO AVAIL. TO MAKE MATTERS WORSE - THE DRIVER DID NOT HAVE A CARD MACHINE AS SELECTED ON THE APP AND I WAS LATE AND COULD NOT PAY - WHY IS OUR SAFETY AND FINANCIAL SITUATIONS AT RISK - EVEN MORE SO TO BE WITH A FAMILY MEMBER WHO HAD PASSED AWAY - I WANT TO REPORT THIS EVEN HIGHER !!!!