Blocked account for no reason

InDrive decided to permanently block my account because of one complaint they received. No communication was made with me in regards to the complaint. I had a star rating of 4.8 on the app which means I drivers didn’t have a problem with me except this one driver that decided to complain about me once which led to me being blocked immediately. How can they do something like that? I’m a passenger so I don’t understand when I wrote them an email regarding my situation and their reply was “low quality service affects my rating and reputation”. My reputation on the app was good, my ratings show that. I need InDrive to give me back my account. I worked hard to build that account. Drivers trusted me because of my ratings. Please solve this issue as I used this app as my transport frequently. The account is registered with my number which is ***