Double debits and wrong package

I signed up with this company (In blue lable) and its been hell from day one. I'm not recieving the package we agreed upon and now they started debiting twise in a month and when I try to seek for answers they keep sending me from pillar to post and I've never missed a payment with them. Now I'm trying to cancel my contract but still I'm getting assistance as I was told I can cancel anytime.*** this is number and mine is ***