1 reviews | Active since Feb 2015
Wrong details on contract
I purchased a Renault sander 1.4 car via imperial financed by absa I collected the car on 12/12/14 and the following day I noticed that the contract I was given said I have a 1.6 car not a 1.6 I immediately called the insurance and changed it with them and from 07/01/15 iv been asking the sales person who helped me get the car for a correct contract as im worried if it happens that if the car gets written off insurance wont pay today its 04/02/15 and im still waiting.i complained to management someone by the name of jaco swanepowl said its lot of work to change it they rather give a letter saying they are aware of the issue. After several attempts to get a correct contract today 04/02/15 I get a call from imperial saying absa says my expenses went up since I bought a car so its a bit of an issue they have taken it with absa management.im NOT HAPPY AT ALL I DEMANT the contact be fixed or they must please take their car back as I don't want to find my self paying for the car I don't even have in case I get an accident
We refer to your complaint logged on our website yesterday, the Dealer Principal has responded and confirmed that the contract is being amended with the bank.
Thank you for bringing this to our attention, kindly accept our apologies for the error that occurred.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
We refer to your complaint logged on our website yesterday, the Dealer Principal has responded and confirmed that the contract is being amended with the bank.
Thank you for bringing this to our attention, kindly accept our apologies for the error that occurred.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
