PB
Patricia B

1 reviews | Active since Jul 2012

13 Aug 2015, 07:48

WORST Service EVER

I took in my Tata Indica for a 90 000km (Cambelt) service, firstly it felt like I almost had to buy my car back with the price of the service, secondly after the service I had to return my car the next day for parts that weren't even fastened after service. The day after that I was stuck alongside the road car did not want to start. They were not even willing to tow my car in to help, I had to pay towing costs. when I received my car back I was told it was some or other plug that was not put back properly. And to top all of this whilst driving home from VDBP to PTA on the R59 I had to once again have my car towed in since it had the most terrible noise and I was afraid I would not reach home. It was a Sunday and not many people were willing to help. I found a service centre willing to help, my cambelt was in the worst state I had ever seen a cambelt in, they told me they could not believe I was able to drive. After more costs I could finally get home safely. Upon taking this up with Imperial Select I was told that it was not done by a Tata dealer/centre and that the cost were once again for my own account. I feel this was negligence from their side on more than one occasion!!

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Replies (1)
Motus Select
Motus Select's reply13 Aug 2015, 08:02
Official
Hello Patriciab007,

Your complaint has been relayed to the Dealer Principal for a response to you.

Please accept our apologies for what has transpired.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***