Worst service ever!!

<p>In December 2016 I bought a Kia Rio from a dealer at Imperial Select Tableview. As I was also considering buying a Volkswagen from Motorport Bayside they offered to pay the first year of my insurance,which I accepted. If it was not for this I would have opted for the Polo.</p> <p>Once everything was in process I was informed by the dealer that they can contribute an amount of R7500.00 towards my insurance. This was definitely not a full years insurance but I accepted as I will pay less for the kia than the VW for atleast the first 6 months. </p> <p>The day I collected the vehicle, she, at the very last minute advised that the payment will be made in 3 installment quarterly, being March,June and September 2017.</p> <p>By the end of March 2017 no payment was received and I followed up with the dealer,to which she responded that she would "follow up". After a full month of giving her time to "follow up" nothing happened. I then made another enquiry to which she responded that " they never got back to her about it but she will find out and call me back the next morning at 10". </p> <p>By 2pm the next day,not a word!! I called once again and only then she advised that my documents are older than 3months so I must provide her with new ones which I did the next day. This was already towards the end of May 2017. </p> <p>Another week went by with no payment. I followed up and she advised that the payment will be made that week.</p> <p>Again no payment was made and this time her excuse was that IT HAS ALREADY BEEN LOADED the manager just needs to approve it. Apparently another company took over and the manager has not been in the office for 3 weeks but he/she is coming the next day(20 June) so I will definitely receive the payment by the end of that week. As you can probably guess NOTHING.</p> <p>So by now I have lost all faith and was just so annoyed with all the stories she had to tell. I then called(Tuesday) asking for her managers contact details, complaints or legal department which she refused and advised that I will receive r5000 in my bank account by Thursday morning. </p> <p>Well its Thursday and not even a proof of payment was received as requested. </p> <p>This was the worst service I have ever received from a dealer and cannot believe this is the way she treats her clients. I will definitely not advise someone to make use of her service unless you have EVERYTHING the moment you leave the dealership.</p>