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Annique L

1 reviews | Active since Aug 2023

12 Jan 2024, 11:14

Worst dealership ever

Bought a car in 2023 from them. When we viewed the car there weren't any problems on the car according to them, only after we bought the car and went to fetch it the Hooter was not working they ordered it and the lights don't work properly. After driving with the car for 2 weeks still waiting on the Hooter we noticed the radio started to fade and the aircon does not work. The car was sent back for 2 weeks to fix everything and came back with a chip in my door and the aircon and radio still not working. After struggling to get an answer out of them the car was sent back again to have the door fixed, the aircon and the Radio screen. It has been 2 months now and their excuses keep getting worse. The door was not fixed properly so they sent it back to have it redone and they sent the car away to repair the aircon. They refused to fix the radio and only after we threatened to cancel the deal they agreed to have the radio fixed. Another week has passed after not hearing anything, I was supposed to get my car back in this week and now their new excuse is they ordered the wrong screen it will only be fixed next week. Motus Tokai it the worst dealership I have ever dealt with and won't recommend to anyone. They don't answer emails or whatsapps and they always say they will get back to you when you phone.

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Replies (1)
Motus Select
Motus Select's reply12 Jan 2024, 16:48
Official
Hi there Annique, we apologize for the unsatisfactory experience you have received we will escalate this to the dealer management and higher for further assistance if they haven't reached out to you already. Regards, MS